Agentic Service Discovery

Resources

H

Help Scout

by Help Scout PBC

Manage customer support conversations, reply to customers, update statuses, and organize tickets in Help Scout

KommunikationBetaltOAuth 2.0supporthelpdeskcustomer-serviceemailticketscrm

Sådan bruger agenter Help Scout

  • ✓Agent reads new support conversations, classifies them by topic, and assigns them to the correct team
  • ✓Agent generates AI-drafted replies for common support questions and creates internal notes for review
  • ✓Agent closes resolved conversations and sends a follow-up satisfaction message after a set period
  • ✓Agent escalates high-priority tickets by searching for keywords like "urgent" or "down" and tagging them
  • ✓Agent syncs customer data between Help Scout and a CRM when new customers appear in conversations

Agenthandlinger

List ConversationsRetrieve a list of conversations with optional status and tag filters

Input: status, mailboxId, tag, assignedTo, page

Returnerer: conversations, total, pages

Get ConversationGet full details of a specific conversation

Input: conversationId

Returnerer: conversation, subject, status, customerEmail

Create ConversationCreate a new conversation (ticket) in Help Scout

Input: subject, customerEmail, body, mailboxId, status, tags, assignTo

Returnerer: conversationId, conversation

Reply to ConversationSend a reply to an existing conversation

Input: conversationId, body, type, status

Returnerer: threadId, success

Update ConversationUpdate a conversation's status, tags, or assignee

Input: conversationId, status, tags, assignTo

Returnerer: success

Search ConversationsSearch conversations by keyword, customer, or other criteria

Input: query, mailboxId, status

Returnerer: conversations, total

Get CustomerRetrieve a customer's profile and conversation history

Input: customerId

Returnerer: customer, email, firstName, lastName

List MailboxesList all mailboxes in the account

Returnerer: mailboxes

Eksempel på workflows

1

Automated ticket routing

Parse incoming conversations, classify by topic using AI, and assign to the right team with appropriate tags

2

SLA monitoring and escalation

Check for conversations open longer than 24 hours and escalate by adding a tag and reassigning

Om Help Scout

Leverandør
Help Scout PBC
Pris Tjek altid detaljer med udbyderen
Betalt — Plans from $22/user/month. API access included on all plans.
Godkendelse
OAuth 2.0
Hastighedsgrænse Tjek altid detaljer med udbyderen
200 anmodninger / minut
Kompatible noder
AgentResourceInputOutput
Hjemmeside
https://www.helpscout.com

Byg et AI-workflow med Help Scout

Brug Agentic Planner til at designe, visualisere og forbinde Help Scout med dine andre værktøjer.

Åbn Agentic Planner

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Help Scout AI Agent Integration | Fugentic