Intercom
by Intercom, Inc.
Connect agents to Intercom to manage customer conversations, contacts, and support tickets.
Sådan bruger agenter Intercom
- ✓Automate first-response drafts for incoming support conversations
- ✓Classify and tag conversations based on content and sentiment
- ✓Enrich contact profiles with data from other systems
- ✓Escalate urgent tickets to human agents based on AI classification
- ✓Send proactive messages to at-risk or churning users
Agenthandlinger
Input: query, perPage
Returnerer: contacts, total
Input: contactId
Returnerer: contact, email, name, createdAt, customAttributes
Input: email, name, role, customAttributes
Returnerer: id, contact
Input: contactId, updates
Returnerer: contact
Input: contactId, messageType, subject, body, fromAdminId
Returnerer: messageId, conversationId
Input: conversationId
Returnerer: conversation, messages, state, contactId
Input: conversationId, body, adminId, messageType
Returnerer: messageId, conversationId
Input: tagName, entityType, entityId
Returnerer: tagId, success
Input: contactId, ticketTypeId, attributes
Returnerer: ticketId, ticket
Eksempel på workflows
AI customer support
Agent reads incoming conversations and drafts replies based on knowledge base
Contact enrichment
Automatically update contact attributes based on CRM or usage data
Om Intercom
- Leverandør
- Intercom, Inc.
- Pris Tjek altid detaljer med udbyderen
- Betalt — Intercom pricing starts at ~$74/month. No free tier for API access; trial available.
- Godkendelse
- Bearer-token
- Hastighedsgrænse Tjek altid detaljer med udbyderen
- 166 anmodninger / minut
- Kompatible noder
- AgentResourceInputOutput
- Hjemmeside
- https://www.intercom.com
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