ENDA
S

ServiceNow

by ServiceNow, Inc.

Create, update, and query incidents, service requests, change requests, and CMDB records in ServiceNow

ProduktivitetTilpasset prisBasic-godkendelseitsmincidentschange-managementservice-deskenterprisecmdb

Sådan bruger agenter ServiceNow

  • ✓Agent creates incidents in ServiceNow when monitoring tools detect outages or threshold breaches
  • ✓Agent resolves incidents automatically after confirming a system has recovered, with resolution notes
  • ✓Agent queries open high-priority incidents and generates a daily digest report for management
  • ✓Agent submits service catalog requests for new employee onboarding based on HR system events
  • ✓Agent adds work notes to incidents with diagnostic information gathered from logs or metrics

Agenthandlinger

Create IncidentCreate a new incident in ServiceNow

Input: shortDescription, description, urgency, impact, category, assignmentGroup, callerEmail

Returnerer: sysId, number, incident

Get IncidentRetrieve an incident by number or sys_id

Input: identifier

Returnerer: incident, state, priority, assignedTo

Update IncidentUpdate fields on an existing incident

Input: sysId, fields

Returnerer: incident

Resolve IncidentResolve an incident by setting state to Resolved with resolution notes

Input: sysId, resolutionNotes, resolutionCode

Returnerer: incident, number

Query TableQuery any ServiceNow table using encoded query syntax

Input: table, query, fields, limit, orderBy

Returnerer: records, total

Create Service RequestSubmit a service catalog request

Input: catalogItemId, variables

Returnerer: requestNumber, sysId

Add Work NoteAdd an internal work note or customer-visible comment to any record

Input: table, sysId, note, type

Returnerer: success

Eksempel på workflows

1

Automated incident creation from monitoring

Create ServiceNow incidents when Datadog or PagerDuty alerts fire, with proper priority mapping

2

IT onboarding automation

Submit service catalog requests for hardware, software, and access when a new hire is added to HR

Om ServiceNow

Leverandør
ServiceNow, Inc.
Pris Tjek altid detaljerne hos udbyderen
Tilpasset pris — Enterprise pricing only. Contact ServiceNow for licensing. API access included with ITSM licenses.
Godkendelse
Basic-godkendelse
Anmodningsgrænse Tjek altid detaljerne hos udbyderen
150 anmodninger / minut
Kompatible noder
AgentResourceInputOutput
Hjemmeside
https://www.servicenow.com

Sæt ServiceNow bag din AI-agent

Opsæt ServiceNow sammen med dine andre værktøjer i planneren — uden kode — så AI kan bruge det for dine kunder.

Åbn planneren

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