ServiceNow
by ServiceNow, Inc.
Create, update, and query incidents, service requests, change requests, and CMDB records in ServiceNow
Sådan bruger agenter ServiceNow
- ✓Agent creates incidents in ServiceNow when monitoring tools detect outages or threshold breaches
- ✓Agent resolves incidents automatically after confirming a system has recovered, with resolution notes
- ✓Agent queries open high-priority incidents and generates a daily digest report for management
- ✓Agent submits service catalog requests for new employee onboarding based on HR system events
- ✓Agent adds work notes to incidents with diagnostic information gathered from logs or metrics
Agenthandlinger
Input: shortDescription, description, urgency, impact, category, assignmentGroup, callerEmail
Returnerer: sysId, number, incident
Input: identifier
Returnerer: incident, state, priority, assignedTo
Input: sysId, fields
Returnerer: incident
Input: sysId, resolutionNotes, resolutionCode
Returnerer: incident, number
Input: table, query, fields, limit, orderBy
Returnerer: records, total
Input: catalogItemId, variables
Returnerer: requestNumber, sysId
Input: table, sysId, note, type
Returnerer: success
Eksempel på workflows
Automated incident creation from monitoring
Create ServiceNow incidents when Datadog or PagerDuty alerts fire, with proper priority mapping
IT onboarding automation
Submit service catalog requests for hardware, software, and access when a new hire is added to HR
Om ServiceNow
- Leverandør
- ServiceNow, Inc.
- Pris Tjek altid detaljer med udbyderen
- Tilpasset pris — Enterprise pricing only. Contact ServiceNow for licensing. API access included with ITSM licenses.
- Godkendelse
- Grundlæggende godkendelse
- Hastighedsgrænse Tjek altid detaljer med udbyderen
- 150 anmodninger / minut
- Kompatible noder
- AgentResourceInputOutput
- Hjemmeside
- https://www.servicenow.com
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