Zendesk
by Zendesk Inc.
Create and update support tickets, add internal notes or public replies, search and triage tickets, manage users, and retrieve ticket stats from Zendesk Support.
Sådan bruger agenter Zendesk
- ✓Agent creates a Zendesk ticket automatically when an error, alert, or customer complaint is detected in another system
- ✓Agent triages incoming tickets by reading their content, classifying them, and updating priority or tags accordingly
- ✓Agent posts an internal note on a ticket summarising what it found or what action was taken
- ✓Agent searches for existing tickets before creating a new one to prevent duplicates
- ✓Agent escalates tickets to urgent priority and reassigns them to a senior agent based on sentiment or keywords
- ✓Agent resolves and closes tickets after confirming a fix has been deployed or a query has been answered
- ✓Agent generates a daily digest of open high-priority tickets and sends it to a Slack channel
- ✓Agent enriches a ticket with additional context (e.g. customer history, CRM data) by posting a formatted internal comment
Agenthandlinger
Input: subject, comment, requesterEmail, requesterName, priority, type, tags, assigneeId, groupId
Returnerer: ticketId, ticketUrl, status, ticket
Input: ticketId
Returnerer: ticketId, subject, status, priority, requesterEmail, assigneeId, createdAt, updatedAt, ticket
Input: ticketId, status, priority, assigneeId, tags, subject
Returnerer: ticketId, status, ticket
Input: ticketId, body, public
Returnerer: commentId, ticketId, ticket
Input: status, pageSize, sortBy
Returnerer: tickets, ticketCount, nextPage
Input: query, pageSize
Returnerer: tickets, ticketCount, totalCount
Input: ticketId
Returnerer: comments, commentCount
Input: userId
Returnerer: userId, name, email, role, user
Input: query
Returnerer: users, userCount
Eksempel på workflows
Automated ticket triage
An agent reads new tickets, classifies them by topic using an LLM, sets the appropriate tags and priority, and assigns them to the correct group.
Error-to-ticket pipeline
When a monitoring alert fires, an agent creates a Zendesk ticket with the error details, stack trace, and affected service.
Om Zendesk
- Leverandør
- Zendesk Inc.
- Pris Tjek altid detaljerne hos udbyderen
- Betalt — Zendesk Suite plans start at $55/agent/month. No permanent free tier; a 14-day free trial is available.
- Godkendelse
- API-nøgle
- Anmodningsgrænse Tjek altid detaljerne hos udbyderen
- 700 anmodninger / minut
- Kompatible noder
- AgentResourceInputOutput
- Hjemmeside
- https://www.zendesk.com
Sæt Zendesk bag din AI-agent
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