ServiceNow
by ServiceNow, Inc.
Create, update, and query incidents, service requests, change requests, and CMDB records in ServiceNow
How agents use ServiceNow
- ✓Agent creates incidents in ServiceNow when monitoring tools detect outages or threshold breaches
- ✓Agent resolves incidents automatically after confirming a system has recovered, with resolution notes
- ✓Agent queries open high-priority incidents and generates a daily digest report for management
- ✓Agent submits service catalog requests for new employee onboarding based on HR system events
- ✓Agent adds work notes to incidents with diagnostic information gathered from logs or metrics
Agent actions
Inputs: shortDescription, description, urgency, impact, category, assignmentGroup, callerEmail
Returns: sysId, number, incident
Inputs: identifier
Returns: incident, state, priority, assignedTo
Inputs: sysId, fields
Returns: incident
Inputs: sysId, resolutionNotes, resolutionCode
Returns: incident, number
Inputs: table, query, fields, limit, orderBy
Returns: records, total
Inputs: catalogItemId, variables
Returns: requestNumber, sysId
Inputs: table, sysId, note, type
Returns: success
Example workflows
Automated incident creation from monitoring
Create ServiceNow incidents when Datadog or PagerDuty alerts fire, with proper priority mapping
IT onboarding automation
Submit service catalog requests for hardware, software, and access when a new hire is added to HR
About ServiceNow
- Vendor
- ServiceNow, Inc.
- Pricing Always review details with the vendor
- Custom pricing — Enterprise pricing only. Contact ServiceNow for licensing. API access included with ITSM licenses.
- Authentication
- Basic auth
- Rate limit Always review details with the vendor
- 150 requests / minute
- Compatible nodes
- AgentResourceInputOutput
- Website
- https://www.servicenow.com
Build an AI workflow with ServiceNow
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