Agentic Service Discovery

Resources

Z

Zendesk

by Zendesk Inc.

Create and update support tickets, add internal notes or public replies, search and triage tickets, manage users, and retrieve ticket stats from Zendesk Support.

CRMPaidAPI keysupporthelpdeskticketscrmcustomer-service

How agents use Zendesk

  • ✓Agent creates a Zendesk ticket automatically when an error, alert, or customer complaint is detected in another system
  • ✓Agent triages incoming tickets by reading their content, classifying them, and updating priority or tags accordingly
  • ✓Agent posts an internal note on a ticket summarising what it found or what action was taken
  • ✓Agent searches for existing tickets before creating a new one to prevent duplicates
  • ✓Agent escalates tickets to urgent priority and reassigns them to a senior agent based on sentiment or keywords
  • ✓Agent resolves and closes tickets after confirming a fix has been deployed or a query has been answered
  • ✓Agent generates a daily digest of open high-priority tickets and sends it to a Slack channel
  • ✓Agent enriches a ticket with additional context (e.g. customer history, CRM data) by posting a formatted internal comment

Agent actions

Create TicketCreate a new support ticket in Zendesk.

Inputs: subject, comment, requesterEmail, requesterName, priority, type, tags, assigneeId, groupId

Returns: ticketId, ticketUrl, status, ticket

Get TicketRetrieve a specific Zendesk ticket by ID.

Inputs: ticketId

Returns: ticketId, subject, status, priority, requesterEmail, assigneeId, createdAt, updatedAt, ticket

Update TicketUpdate the status, priority, assignee, tags, or other fields of a ticket.

Inputs: ticketId, status, priority, assigneeId, tags, subject

Returns: ticketId, status, ticket

Add CommentPost a public reply or internal note on a Zendesk ticket.

Inputs: ticketId, body, public

Returns: commentId, ticketId, ticket

List TicketsRetrieve a list of tickets, optionally filtered by status or view.

Inputs: status, pageSize, sortBy

Returns: tickets, ticketCount, nextPage

Search TicketsSearch tickets using the Zendesk search syntax.

Inputs: query, pageSize

Returns: tickets, ticketCount, totalCount

Get Ticket CommentsRetrieve all comments and notes on a Zendesk ticket.

Inputs: ticketId

Returns: comments, commentCount

Get UserRetrieve a Zendesk user (agent or end user) by ID.

Inputs: userId

Returns: userId, name, email, role, user

Search UsersSearch for Zendesk users by name or email.

Inputs: query

Returns: users, userCount

Example workflows

1

Automated ticket triage

An agent reads new tickets, classifies them by topic using an LLM, sets the appropriate tags and priority, and assigns them to the correct group.

2

Error-to-ticket pipeline

When a monitoring alert fires, an agent creates a Zendesk ticket with the error details, stack trace, and affected service.

About Zendesk

Vendor
Zendesk Inc.
Pricing Always review details with the vendor
Paid — Zendesk Suite plans start at $55/agent/month. No permanent free tier; a 14-day free trial is available.
Authentication
API key
Rate limit Always review details with the vendor
700 requests / minute
Compatible nodes
AgentResourceInputOutput
Website
https://www.zendesk.com

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Use the Agentic Planner to design, visualize, and connect Zendesk with your other tools.

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