Help Scout
by Help Scout PBC
Manage customer support conversations, reply to customers, update statuses, and organize tickets in Help Scout
How agents use Help Scout
- ✓Agent reads new support conversations, classifies them by topic, and assigns them to the correct team
- ✓Agent generates AI-drafted replies for common support questions and creates internal notes for review
- ✓Agent closes resolved conversations and sends a follow-up satisfaction message after a set period
- ✓Agent escalates high-priority tickets by searching for keywords like "urgent" or "down" and tagging them
- ✓Agent syncs customer data between Help Scout and a CRM when new customers appear in conversations
Agent actions
Inputs: status, mailboxId, tag, assignedTo, page
Returns: conversations, total, pages
Inputs: conversationId
Returns: conversation, subject, status, customerEmail
Inputs: subject, customerEmail, body, mailboxId, status, tags, assignTo
Returns: conversationId, conversation
Inputs: conversationId, body, type, status
Returns: threadId, success
Inputs: conversationId, status, tags, assignTo
Returns: success
Inputs: query, mailboxId, status
Returns: conversations, total
Inputs: customerId
Returns: customer, email, firstName, lastName
Returns: mailboxes
Example workflows
Automated ticket routing
Parse incoming conversations, classify by topic using AI, and assign to the right team with appropriate tags
SLA monitoring and escalation
Check for conversations open longer than 24 hours and escalate by adding a tag and reassigning
About Help Scout
- Vendor
- Help Scout PBC
- Pricing Always review details with the vendor
- Paid — Plans from $22/user/month. API access included on all plans.
- Authentication
- OAuth 2.0
- Rate limit Always review details with the vendor
- 200 requests / minute
- Compatible nodes
- AgentResourceInputOutput
- Website
- https://www.helpscout.com
Put Help Scout behind your AI agent
Set up Help Scout alongside your other tools in the planner — no code — so AI can act on it for your customers.
Open the planner