Segment
by Twilio Inc.
Connect agents to Segment to track events, identify users, and route data to any downstream destination.
How agents use Segment
- ✓Route agent interaction events to any analytics or CRM destination
- ✓Identify and enrich user profiles from agent-gathered data
- ✓Build a unified customer data layer across all agent touchpoints
- ✓Alias anonymous visitors with known users after authentication
- ✓Batch-send events from high-throughput agent pipelines
Agent actions
Inputs: userId, anonymousId, event, properties, context, timestamp
Returns: success, messageId
Inputs: userId, anonymousId, traits
Returns: success, messageId
Inputs: userId, groupId, traits
Returns: success, messageId
Inputs: userId, name, properties
Returns: success, messageId
Inputs: userId, previousId
Returns: success, messageId
Inputs: batch
Returns: success, count
Example workflows
Multi-channel event routing
Track agent-driven actions and route them to Mixpanel, Amplitude, and Salesforce simultaneously
About Segment
- Vendor
- Twilio Inc.
- Pricing Always review details with the vendor
- Free / Paid — Free plan: 1,000 MTUs/month. Team and Business plans scale by MTU volume.
- Authentication
- API key
- Rate limit Always review details with the vendor
- 500 requests / minute
- Compatible nodes
- AgentResourceOutput
- Website
- https://segment.com
Build an AI workflow with Segment
Use the Agentic Planner to design, visualize, and connect Segment with your other tools.
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