Freshdesk
by Freshworks Inc.
Connect agents to Freshdesk to create tickets, manage contacts, and automate customer support workflows.
Sådan bruger agenter Freshdesk
- ✓Automatically triage, categorize, and route incoming support tickets
- ✓Draft AI-powered replies to common customer questions
- ✓Add internal notes with suggested actions based on ticket analysis
- ✓Escalate high-priority tickets based on sentiment and SLA proximity
- ✓Generate daily support summaries with open ticket counts and trends
Agenthandlinger
Input: subject, description, email, name, priority, status, type, tags, assignedTo, groupId
Returnerer: ticketId, ticket, url
Input: ticketId, include
Returnerer: ticket, subject, status, priority, conversations
Input: ticketId, status, priority, assignedTo, groupId, tags
Returnerer: ticket
Input: filter, email, page, orderBy
Returnerer: tickets, total
Input: ticketId, body, userId, ccEmails
Returnerer: conversationId, ticketId, createdAt
Input: ticketId, body, notifyEmails
Returnerer: noteId, createdAt
Input: contactId
Returnerer: contact, name, email, phone
Input: query, page
Returnerer: tickets, total
Eksempel på workflows
AI-powered support triage
Agent reads new tickets, classifies them, and routes to the appropriate team
Automated reply suggestions
Agent drafts replies to common support requests using knowledge base
Om Freshdesk
- Leverandør
- Freshworks Inc.
- Pris Tjek altid detaljer med udbyderen
- Gratis / Betalt — Free plan: up to 10 agents. Growth from $15/agent/month. Pro and Enterprise plans available.
- Godkendelse
- API-nøgle
- Hastighedsgrænse Tjek altid detaljer med udbyderen
- 400 anmodninger / minut
- Kompatible noder
- AgentResourceInputOutput
- Hjemmeside
- https://freshdesk.com
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