What can an AI agent do with Freshdesk?

Automatically triage, categorize, and route incoming support tickets Draft AI-powered replies to common customer questions Add internal notes with suggested actions based on ticket analysis Escalate high-priority tickets based on sentiment and SLA proximity Generate daily support summaries with open ticket counts and trends

What agent actions are available for Freshdesk in Fugentic?

Create Ticket, Get Ticket, Update Ticket, List Tickets, Add Reply, Add Note, Get Contact, Search Tickets

How do I set up Freshdesk in Fugentic?

You add Freshdesk in the Fugentic planner — a no-code surface for describing what your business can do — and connect it to the rest of your stack. That becomes the capability your AI agent offers, so when a customer asks an assistant for what you do, AI can find you and act on Freshdesk for them. Try it for free at fugentic.ai/solutions/agentic-planner.

Freshdesk

by Freshworks Inc.

Connect agents to Freshdesk to create tickets, manage contacts, and automate customer support workflows.

CommunicationFree / PaidAPI keycustomer supporthelpdeskticketscrmautomation

How agents use Freshdesk

✓Automatically triage, categorize, and route incoming support tickets
✓Draft AI-powered replies to common customer questions
✓Add internal notes with suggested actions based on ticket analysis
✓Escalate high-priority tickets based on sentiment and SLA proximity
✓Generate daily support summaries with open ticket counts and trends

Agent actions

Create TicketCreate a new support ticket

Inputs: subject, description, email, name, priority, status, type, tags, assignedTo, groupId

Returns: ticketId, ticket, url

Get TicketRetrieve a specific ticket by ID

Inputs: ticketId, include

Returns: ticket, subject, status, priority, conversations

Update TicketUpdate ticket status, priority, assignee, or custom fields

Inputs: ticketId, status, priority, assignedTo, groupId, tags

Returns: ticket

List TicketsList tickets with filters

Inputs: filter, email, page, orderBy

Returns: tickets, total

Add ReplyAdd a public reply to a ticket (visible to requester)

Inputs: ticketId, body, userId, ccEmails

Returns: conversationId, ticketId, createdAt

Add NoteAdd an internal note to a ticket (not visible to requester)

Inputs: ticketId, body, notifyEmails

Returns: noteId, createdAt

Get ContactRetrieve a Freshdesk contact by ID

Inputs: contactId

Returns: contact, name, email, phone

Search TicketsSearch tickets using a query string

Inputs: query, page

Returns: tickets, total

Example workflows

AI-powered support triage

Agent reads new tickets, classifies them, and routes to the appropriate team

Automated reply suggestions

Agent drafts replies to common support requests using knowledge base

About Freshdesk

Vendor: Freshworks Inc.
Pricing Always review details with the vendor: Free / Paid — Free plan: up to 10 agents. Growth from $15/agent/month. Pro and Enterprise plans available.
Authentication: API key
Rate limit Always review details with the vendor: 400 requests / minute
Compatible nodes: AgentResourceInputOutput
Website: https://freshdesk.com

Put Freshdesk behind your AI agent

Set up Freshdesk alongside your other tools in the planner — no code — so AI can act on it for your customers.

Open the planner

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