ENDA
S

ServiceNow

by ServiceNow, Inc.

Create, update, and query incidents, service requests, change requests, and CMDB records in ServiceNow

ProductivityCustom pricingBasic authitsmincidentschange-managementservice-deskenterprisecmdb

How agents use ServiceNow

  • ✓Agent creates incidents in ServiceNow when monitoring tools detect outages or threshold breaches
  • ✓Agent resolves incidents automatically after confirming a system has recovered, with resolution notes
  • ✓Agent queries open high-priority incidents and generates a daily digest report for management
  • ✓Agent submits service catalog requests for new employee onboarding based on HR system events
  • ✓Agent adds work notes to incidents with diagnostic information gathered from logs or metrics

Agent actions

Create IncidentCreate a new incident in ServiceNow

Inputs: shortDescription, description, urgency, impact, category, assignmentGroup, callerEmail

Returns: sysId, number, incident

Get IncidentRetrieve an incident by number or sys_id

Inputs: identifier

Returns: incident, state, priority, assignedTo

Update IncidentUpdate fields on an existing incident

Inputs: sysId, fields

Returns: incident

Resolve IncidentResolve an incident by setting state to Resolved with resolution notes

Inputs: sysId, resolutionNotes, resolutionCode

Returns: incident, number

Query TableQuery any ServiceNow table using encoded query syntax

Inputs: table, query, fields, limit, orderBy

Returns: records, total

Create Service RequestSubmit a service catalog request

Inputs: catalogItemId, variables

Returns: requestNumber, sysId

Add Work NoteAdd an internal work note or customer-visible comment to any record

Inputs: table, sysId, note, type

Returns: success

Example workflows

1

Automated incident creation from monitoring

Create ServiceNow incidents when Datadog or PagerDuty alerts fire, with proper priority mapping

2

IT onboarding automation

Submit service catalog requests for hardware, software, and access when a new hire is added to HR

About ServiceNow

Vendor
ServiceNow, Inc.
Pricing Always review details with the vendor
Custom pricing — Enterprise pricing only. Contact ServiceNow for licensing. API access included with ITSM licenses.
Authentication
Basic auth
Rate limit Always review details with the vendor
150 requests / minute
Compatible nodes
AgentResourceInputOutput
Website
https://www.servicenow.com

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