Your out-of-hours agent
AI emergency dispatch for contractors
Triage urgent jobs and dispatch the right crew in seconds, day or night
AI emergency dispatch for contractors assesses how urgent a request is, checks who is available, and alerts the right crew immediately. Leaks, outages, and breakdowns get a fast, organized response — even outside office hours.
Last reviewed
A customer asks their assistant
“find an emergency plumber near me right now”
- Answers
- Which emergencies you take, and when
- Hands over
- An urgent alert with address and access
- Not yet
- Promising a crew is on the way
Can AI handle an emergency call-out request at 2am?
It can triage and alert your crew; it cannot promise anyone is coming. The agent works from the emergency services and hours you have described, gathers the address and access details, and puts an urgent alert in front of whoever is on call.
- Answers
- Which emergencies you take, and when
- Hands over
- An urgent alert with address and access
- Not yet
- Promising a crew is on the way
Your customers are already asking AI
These are the kinds of prompts people now type into an AI assistant — the demand this workflow is built to serve.
“find an emergency plumber near me right now”
“my power is out — who does urgent electrical call-outs tonight”
“I have a burst pipe, who can come today”
“emergency HVAC repair, same-day service in my area”
So how does a customer's AI find this at all?
Fast dispatch only helps if urgent customers reach you. Make your emergency availability and services available to AI, so when someone's assistant is searching for urgent help, it can point them to you and start the handover.
Your out-of-hours agent runs on the rules you would give someone taking the phone at 2am: which emergencies you actually turn out for, how far you will drive at night, what you need to know before anyone gets in a van, and what you tell people to do while they wait.
Fugentic publishes what you describe as an MCP server — the thing that lets an AI assistant ask your business a question and get a real answer back — and registers it, so an agent finder, the index an assistant checks to see what is available, can pick it up.
- The customer asks
“my power is out — who does urgent electrical call-outs tonight”
- AI looks for what can answer
An agent finder checks what is available
- Your agent answers
Your out-of-hours agent
An urgent alert with address and accessreaches you
Someone standing in water at 2am asks their assistant who turns out tonight, and gets a real account of what you cover and how far you travel — with the address and access details already on your on-call phone rather than in a voicemail nobody hears until morning.
What AI can and cannot do here today
What AI can do today
- It can say which emergencies you take on, which hours you cover and how far you travel.
- It can triage how urgent something is and gather the address, access and safety details before anyone calls back.
- It can put an urgent alert in front of whoever is on call, with everything the crew needs to roll out.
What it cannot do yet
- It cannot promise a crew is on the way. It escalates to a person, and the commitment is theirs to make.
- It cannot see who is actually free. There is no live crew calendar, so it works from the on-call rules you described rather than a real position.
How the emergency dispatch workflow works
- 1
Receive the emergency
A customer reports an urgent problem by call or text. The agent picks it up instantly through Twilio.
- 2
Triage urgency
The agent assesses severity and safety, gathers the address and access details, and decides how fast a crew is needed.
- 3
Check availability
It checks the team calendar to find who is free and closest to the job.
- 4
Dispatch the alert
An urgent dispatch alert is posted to your on-call Slack channel with everything the crew needs to roll out.
Will AI one day quote, book and sell for you?
Not yet — and not for a while. Everything below needs server types we hope to build, and an AI ecosystem that is still forming. It is where this is going, not what you sign up for today.
- 1
Quoting against live data
Not available todayOne day your out-of-hours agent could say what a call-out actually costs at that hour, reading your night rates against the job it has just triaged, instead of leaving the price until someone is standing in the doorway.
- 2
Taking the booking
Not available todayIt could commit the job itself — crew assigned, arrival time given, the work on the board — rather than escalating to whoever happens to be awake.
- 3
Selling and closing
Not available todayFurther out, an emergency could be paid for the moment it is accepted, so nobody is invoicing a stranger at four in the morning.
Where this agent fits
Few businesses need only one agent. Different moments of the same customer journey want different help — and every one of them is made available to AI the same way.
See how your agents work together →Tools it touches
Twilio
Send SMS and MMS messages, initiate and monitor phone calls, look up phone number metadata, and manage Twilio messaging resources from agent workflows.
Slack
Send and receive messages, manage channels, and interact with users in Slack workspaces
Google Calendar
Create, manage, and query calendar events, meetings, and schedules
Industries it fits
Agents alongside it
AI lead intake for contractors
Every call, text, and form becomes a qualified lead brief — asked in your words, and handed to you ready to quote
AI quote request automation
Turn quote requests into ready-to-send estimates, without the back-and-forth
AI booking & scheduling for service businesses
Let customers start a booking in their own words while you stay on the job
Build this workflow
Open this exact workflow in the free Agentic Planner and adapt it to your business — no code required.
Frequently asked questions
You define the criteria — safety risk, words like flooding or no power, time of day. The agent applies those rules and escalates anything that matches.
The agent flags it for a human and can notify a backup channel or partner, so urgent jobs are never silently dropped.
Yes. The workflow runs around the clock, so out-of-hours emergencies still get triaged and routed to whoever is on call.
The same way it would at midday — from what you have described. Out of hours is exactly when a website nobody is reading cannot help you: there is no one to answer the phone, and the only thing left speaking for you is the account of your call-out rules you wrote down once.
Make your services available to AI
Describe what you sell, what it costs and how you decide — then publish it as an agent an assistant can ask. No code.