Intercom
by Intercom, Inc.
Connect agents to Intercom to manage customer conversations, contacts, and support tickets.
How agents use Intercom
- ✓Automate first-response drafts for incoming support conversations
- ✓Classify and tag conversations based on content and sentiment
- ✓Enrich contact profiles with data from other systems
- ✓Escalate urgent tickets to human agents based on AI classification
- ✓Send proactive messages to at-risk or churning users
Agent actions
Inputs: query, perPage
Returns: contacts, total
Inputs: contactId
Returns: contact, email, name, createdAt, customAttributes
Inputs: email, name, role, customAttributes
Returns: id, contact
Inputs: contactId, updates
Returns: contact
Inputs: contactId, messageType, subject, body, fromAdminId
Returns: messageId, conversationId
Inputs: conversationId
Returns: conversation, messages, state, contactId
Inputs: conversationId, body, adminId, messageType
Returns: messageId, conversationId
Inputs: tagName, entityType, entityId
Returns: tagId, success
Inputs: contactId, ticketTypeId, attributes
Returns: ticketId, ticket
Example workflows
AI customer support
Agent reads incoming conversations and drafts replies based on knowledge base
Contact enrichment
Automatically update contact attributes based on CRM or usage data
About Intercom
- Vendor
- Intercom, Inc.
- Pricing Always review details with the vendor
- Paid — Intercom pricing starts at ~$74/month. No free tier for API access; trial available.
- Authentication
- Bearer token
- Rate limit Always review details with the vendor
- 166 requests / minute
- Compatible nodes
- AgentResourceInputOutput
- Website
- https://www.intercom.com
Build an AI workflow with Intercom
Use the Agentic Planner to design, visualize, and connect Intercom with your other tools.
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