Twilio
by Twilio Inc.
Send SMS and MMS messages, initiate and monitor phone calls, look up phone number metadata, and manage Twilio messaging resources from agent workflows.
Sådan bruger agenter Twilio
- ✓Agent sends an SMS alert to an on-call engineer when a monitoring threshold is breached
- ✓Agent notifies a customer via SMS when their order status changes or a task is completed
- ✓Agent sends an MMS with an image or document as part of an outbound communication workflow
- ✓Agent verifies a phone number via the Lookup API before adding it to a CRM or sending campaign messages
- ✓Agent monitors message delivery status and re-routes failed messages to an email fallback
- ✓Agent initiates an outbound call with a TwiML-based voice message for appointment reminders or alerts
Agenthandlinger
Input: to, from, body
Returnerer: messageSid, status, to, from, message
Input: to, from, body, mediaUrl
Returnerer: messageSid, status, message
Input: messageSid
Returnerer: messageSid, status, to, errorCode, message
Input: to, from, pageSize
Returnerer: messages, messageCount
Input: to, from, twimlUrl, twiml
Returnerer: callSid, status, call
Input: callSid
Returnerer: callSid, status, duration, call
Input: phoneNumber
Returnerer: phoneNumber, countryCode, lineType, carrier, valid, lookup
Eksempel på workflows
Operational alert notifications
When an agent detects an anomaly or threshold breach, immediately SMS the relevant team member with a summary.
Customer order updates
Trigger an SMS to customers when their order is dispatched, updating them with a tracking link.
Om Twilio
- Leverandør
- Twilio Inc.
- Pris Tjek altid detaljer med udbyderen
- Betalt — Pay-as-you-go. SMS in the US is ~$0.0079/message. Calls are ~$0.014/min. Twilio has no free tier but provides $15 trial credit for new accounts.
- Godkendelse
- Grundlæggende godkendelse
- Hastighedsgrænse Tjek altid detaljer med udbyderen
- 100 anmodninger / minut
- Kompatible noder
- AgentResourceOutput
- Hjemmeside
- https://www.twilio.com
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