Twilio
by Twilio Inc.
Send SMS and MMS messages, initiate and monitor phone calls, look up phone number metadata, and manage Twilio messaging resources from agent workflows.
How agents use Twilio
- ✓Agent sends an SMS alert to an on-call engineer when a monitoring threshold is breached
- ✓Agent notifies a customer via SMS when their order status changes or a task is completed
- ✓Agent sends an MMS with an image or document as part of an outbound communication workflow
- ✓Agent verifies a phone number via the Lookup API before adding it to a CRM or sending campaign messages
- ✓Agent monitors message delivery status and re-routes failed messages to an email fallback
- ✓Agent initiates an outbound call with a TwiML-based voice message for appointment reminders or alerts
Agent actions
Inputs: to, from, body
Returns: messageSid, status, to, from, message
Inputs: to, from, body, mediaUrl
Returns: messageSid, status, message
Inputs: messageSid
Returns: messageSid, status, to, errorCode, message
Inputs: to, from, pageSize
Returns: messages, messageCount
Inputs: to, from, twimlUrl, twiml
Returns: callSid, status, call
Inputs: callSid
Returns: callSid, status, duration, call
Inputs: phoneNumber
Returns: phoneNumber, countryCode, lineType, carrier, valid, lookup
Example workflows
Operational alert notifications
When an agent detects an anomaly or threshold breach, immediately SMS the relevant team member with a summary.
Customer order updates
Trigger an SMS to customers when their order is dispatched, updating them with a tracking link.
About Twilio
- Vendor
- Twilio Inc.
- Pricing Always review details with the vendor
- Paid — Pay-as-you-go. SMS in the US is ~$0.0079/message. Calls are ~$0.014/min. Twilio has no free tier but provides $15 trial credit for new accounts.
- Authentication
- Basic auth
- Rate limit Always review details with the vendor
- 100 requests / minute
- Compatible nodes
- AgentResourceOutput
- Website
- https://www.twilio.com
Put Twilio behind your AI agent
Set up Twilio alongside your other tools in the planner — no code — so AI can act on it for your customers.
Open the plannerUse cases using this tool
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Let customers start a booking in their own words while you stay on the job
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AI Reservation Reminders & No-Show Recovery — Tables Filled
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AI matches a shopper's look and values to your pieces and points them to your boutique.
AI Occasion Finder for Restaurants — The Right Table
AI confirms your restaurant fits the cuisine, group and vibe, then hands the guest to you to book.