Your reviews agent
AI review response automation
Reply to every review quickly and on-brand — without it eating your day
AI review response automation drafts a personalized reply to each new review and flags negative ones for a human to handle. You stay responsive and protect your reputation, without spending evenings writing replies.
Last reviewed
A customer asks their assistant
“is this contractor reliable — what do reviews say”
- Answers
- How you work, in your own words
- Hands over
- A drafted reply for your approval
- Not yet
- Sending a sensitive reply on its own
Can AI reply to my reviews and still sound like me?
Yes, on a draft you approve. The agent writes each reply in the tone and examples you have given it, routes anything negative or sensitive to a person, and posts nothing you have not seen.
- Answers
- How you work, in your own words
- Hands over
- A drafted reply for your approval
- Not yet
- Sending a sensitive reply on its own
Your customers are already asking AI
These are the kinds of prompts people now type into an AI assistant — the demand this workflow is built to serve.
“is this contractor reliable — what do reviews say”
“find a well-reviewed plumber near me”
“which local electricians have the best ratings”
“recommend a highly rated service business in my area”
So how does a customer's AI find this at all?
Strong reviews only pay off when customers act on them. Make your services and your track record available to AI, so when someone asks their assistant which local business is reliable and well-reviewed, AI can point them to you and represent your reputation accurately.
How you answer a bad review is a policy, whether or not you have written it down: what you apologize for and what you correct, the tone you take when somebody is being unfair, what you offer to put things right, and the one thing you never do in public.
Fugentic publishes what you describe as an MCP server — the thing that lets an AI assistant ask your business a question and get a real answer back — and registers it, so an agent finder, the index an assistant checks to see what is available, can pick it up.
- The customer asks
“find a well-reviewed plumber near me”
- AI looks for what can answer
An agent finder checks what is available
- Your agent answers
Your reviews agent
A drafted reply for your approvalreaches you
Somebody asking their assistant for a reliable, well-reviewed local business gets your own account of what you do and how you handle things — not a summary scraped from whichever page ranked. A strong record is worth more when the business behind it can answer for itself.
What AI can and cannot do here today
What AI can do today
- It can draft a reply to each review in the tone and examples you have set.
- It can route negative or sensitive reviews to a person before anything is written back.
- It can answer a customer’s questions about how you work, from what you have described.
What it cannot do yet
- It cannot decide what a bad review deserves. Sensitive replies go to your team, and nothing is posted without approval.
- It cannot change your rating or remove a review. What it changes is how fast and how consistently you answer.
How the review response workflow works
- 1
Detect a new review
A new customer review arrives that needs a timely, on-brand response.
- 2
Draft a reply
The agent writes a personalized response that matches your tone and references the customer's specific feedback.
- 3
Flag the sensitive ones
Negative or sensitive reviews are routed to your team in Slack for a human to approve or rewrite.
- 4
Send for approval
The drafted reply is sent to the owner by email for a final check before it goes live.
Will AI one day quote, book and sell for you?
Not yet — and not for a while. Everything below needs server types we hope to build, and an AI ecosystem that is still forming. It is where this is going, not what you sign up for today.
- 1
Quoting against live data
Not available todayOne day your reviews agent could answer a reviewer with the actual job in front of it — the date, the work done, what was agreed — rather than a careful reply that avoids specifics.
- 2
Taking the booking
Not available todayIt could book the return visit that settles the complaint, in the same reply that acknowledges it.
- 3
Selling and closing
Not available todayFurther out, putting something right could include the refund or the credit, agreed and paid without a second conversation.
Where this agent fits
Few businesses need only one agent. Different moments of the same customer journey want different help — and every one of them is made available to AI the same way.
See how your agents work together →Tools it touches
Industries it fits
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AI quote request automation
Turn quote requests into ready-to-send estimates, without the back-and-forth
Build this workflow
Open this exact workflow in the free Agentic Planner and adapt it to your business — no code required.
Frequently asked questions
It drafts replies and routes them for approval by default. You decide whether to auto-send positive responses and always review the sensitive ones.
Negative or sensitive reviews are flagged to your team in Slack so a human can respond with the right care.
Yes. You set the tone and examples, and the agent matches them so replies sound like you, not a template.
Today an assistant reads them off the open web, which is a summary you do not control. Describing what you do and how you handle things puts your own account alongside that summary — so a reader gets your version and the crowd's, rather than only the crowd's.
Make your services available to AI
Describe what you sell, what it costs and how you decide — then publish it as an agent an assistant can ask. No code.