Customer service
Answer "do you carry it" before they walk out
AI answers what you stock, in which sizes and colors, the moment a shopper asks — no hold music, no guessing.
Shoppers decide where to go based on who answers first, and a store that cannot say what it carries loses the trip to whoever can. This workflow lets an AI agent answer from the range you have described — what you stock, in which sizes and colors, what you can order in, and how to get one held — so a shopper walks in knowing it is worth the journey.
Last reviewed
Can AI tell a shopper whether I have something in stock?
Yes, from the range you have described — not from a live feed. An AI agent can say what you carry, in which sizes and colors, and hand your team anything it cannot confirm rather than guessing at it.
- Answers
- What you stock, in which sizes and colors
- Hands over
- A hold request your team confirms
- Not yet
- An exact count on the shelf right now
Your customers are already asking AI
These are the kinds of prompts people now type into an AI assistant — the demand this workflow is built to serve.
“which shops near me carry queen-size mattresses”
“who near me sells wireless earbuds”
“find a shop that stocks this dress in a size 8”
“which store near me carries this product for pickup”
So how does a customer's AI find this at all?
This workflow only matters if shoppers can check with you before they check somewhere else. Make your range and this availability lookup available to AI, so when someone asks their assistant which shop nearby carries an item like yours, AI can point them to you and answer what you stock.
You describe your range once, and Fugentic publishes it as an MCP server: the thing that lets an AI assistant ask your shop a question and get an answer back in your own words. It is registered from the platform, so an agent finder — the kind of index an assistant checks to see what is available — can pick it up.
Then a shopper who asks their assistant for a queen-size mattress nearby gets your actual range in the answer — sizes, colors, what you can order in — and a hold request reaches your team before they have opened a competitor’s website.
- 1You describe what you sell
- 2It's published and registered
- 3A customer's assistant asks
- 4It answers in your words
- 5The details reach you
What AI can and cannot do here today
What AI can do today
- It can say which products and variants you carry, from the range you have described.
- It can ask what the shopper actually needs and point them to the right item — including the nearest alternative when you do not stock the exact one.
- It can hand your team a hold request carrying the product, the variant and the shopper’s details.
What it cannot do yet
- It cannot see the shelf. There is no live stock count, so anything it cannot confirm goes to your team instead of a guess.
- It cannot reserve or sell the item. Your team confirms every hold — no bookings, no orders, no payments.
Everything on the left is what a text-based setup supports today. Quoting against live data, and taking the booking itself, need server types we hope to add later.
How the AI inventory check workflow works
- 1
Shopper asks about stock
A customer messages or calls asking whether you carry a specific product, size, or color.
- 2
AI answers from your range
The agent looks the item up against the catalog and stock rules you have described.
- 3
An answer, or the nearest thing
The agent says what you carry and in which variants — and where you do not stock it, points to the closest thing you do.
- 4
Shopper knows what to do next
The customer gets a clear answer and the next step: ask your team to hold one, or come in for pickup.
Tools in this workflow
These are the tools the workflow touches. Map them in the Agentic Planner to describe what your agent can do.
Industries this fits
Build this workflow
Open this exact workflow in the free Agentic Planner and adapt it to your business — no code required.
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Frequently asked questions
The agent offers the closest thing you do carry — a different size, color, or another of your locations — instead of a dead end.
From the range and stock rules you describe in the planner. Anything the agent cannot confirm — an exact count on the shelf this minute — goes to your team instead of a guess.
The agent collects the request and passes it to your team, who confirm the hold.
You describe your range once, and Fugentic publishes it as an agent an assistant can ask — then registers it so an agent finder, the index an assistant checks to see what is available, can pick it up. What the assistant meets is your own description of what you sell, not the open web’s guess at it.
Make your services available to AI
Describe what you sell, what it costs and how you decide — then publish it as an agent an assistant can ask. No code.