AI review response automation
Reply to every review quickly and on-brand — without it eating your day
AI review response automation drafts a personalised reply to each new review and flags negative ones for a human to handle. You stay responsive and protect your reputation, without spending evenings writing replies.
How the review response workflow works
Detect a new review
A new customer review arrives that needs a timely, on-brand response.
Draft a reply
The agent writes a personalised response that matches your tone and references the customer's specific feedback.
Flag the sensitive ones
Negative or sensitive reviews are routed to your team in Slack for a human to approve or rewrite.
Send for approval
The drafted reply is sent to the owner by email for a final check before it goes live.
Tools in this workflow
Connect these tools in the Agentic Planner to run this workflow end to end.
Build this workflow
Open this exact workflow in the free Agentic Planner and adapt it to your business — no code required.
Industries this fits
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Why this starts with the AI Agent Index
Strong review responses build your reputation — and the AI Agent Index turns that reputation into discovery, so AI assistants recommend you when customers ask.
A workflow like this only runs when customers actually reach you. The AI Agent Index is how AI assistants — ChatGPT, Claude, Perplexity, Google AI — discover your business and connect customers to you. List once, and you become the answer AI recommends.
Frequently asked questions
Will the AI post replies automatically?
It drafts replies and routes them for approval by default. You decide whether to auto-send positive responses and always review the sensitive ones.
How does it handle negative reviews?
Negative or sensitive reviews are flagged to your team in Slack so a human can respond with the right care.
Does it keep my brand voice?
Yes. You set the tone and examples, and the agent matches them so replies sound like you, not a template.