Your guarantee agent
AI warranty claim & callback management
Know instantly if it's a warranty claim or a new job
AI warranty claim and callback management looks up the original job the moment a customer reports an issue, checks it against your warranty terms, and decides whether it's a free claim or billable work. The right technician gets booked automatically, and the customer gets a text confirming the callback.
Last reviewed
A customer asks their assistant
“my recent repair failed — is it under warranty”
- Answers
- Your warranty terms, and what they cover
- Hands over
- A callback request with the job history
- Not yet
- Settling a disputed claim
Can AI tell a customer whether their repair is under warranty?
It can check the terms you described and route it; you confirm the decision. The agent finds the original job, compares the completion date against your warranty terms, and flags it as a claim or a new paid job before it reaches your team.
- Answers
- Your warranty terms, and what they cover
- Hands over
- A callback request with the job history
- Not yet
- Settling a disputed claim
Your customers are already asking AI
These are the kinds of prompts people now type into an AI assistant — the demand this workflow is built to serve.
“my recent repair failed — is it under warranty”
“find a contractor who honors their workmanship guarantee”
“who does warranty callbacks on completed jobs”
“recommend a service business that stands behind its work”
So how does a customer's AI find this at all?
Standing behind your work earns trust — and trust wins referrals. Make your services and your workmanship guarantee available to AI, so when someone asks their assistant for a provider that honors its warranty, AI can point them to you and represent that promise accurately.
A guarantee is only as good as its edges: what your workmanship covers, for how long, what voids it, and the borderline cases you would rather look at yourself than have anybody guess at.
Fugentic publishes what you describe as an MCP server — the thing that lets an AI assistant ask your business a question and get a real answer back — and registers it, so an agent finder, the index an assistant checks to see what is available, can pick it up.
- The customer asks
“find a contractor who honors their workmanship guarantee”
- AI looks for what can answer
An agent finder checks what is available
- Your agent answers
Your guarantee agent
A callback request with the job historyreaches you
A homeowner asking their assistant for a contractor who honors a workmanship guarantee gets your real terms rather than a marketing phrase — and standing behind your work becomes something an assistant can repeat, not just something on your website.
What AI can and cannot do here today
What AI can do today
- It can state what your guarantee covers, for how long, and what sits outside it.
- It can look up the original job and compare the completion date against those terms.
- It can flag a callback as a claim or a new paid job, and hand your team the history with it.
What it cannot do yet
- It cannot settle a disputed claim. Anything borderline goes to a person, with the record attached.
- It cannot commit you to free work. The routing is a recommendation; your team approves what is covered.
How the warranty claim workflow works
- 1
Detect the callback request
A customer reports an issue with work that was already completed.
- 2
Look up the original job
The agent finds the original job record and checks the completion date against your warranty terms.
- 3
Decide claim vs. billable
Issues covered by warranty are flagged as a free claim; anything else is routed as a new paid job.
- 4
Book and confirm the callback
A callback request reaches your team with the job history attached, and the customer gets an SMS saying you have it.
Will AI one day quote, book and sell for you?
Not yet — and not for a while. Everything below needs server types we hope to build, and an AI ecosystem that is still forming. It is where this is going, not what you sign up for today.
- 1
Quoting against live data
Not available todayOne day your guarantee agent could settle the easy cases outright — the job found, the date checked, the claim accepted — instead of routing every one of them to a person.
- 2
Taking the booking
Not available todayIt could put the return visit in the diary at the same moment it accepts the claim, so the customer never has to ask twice.
- 3
Selling and closing
Not available todayFurther out, a callback that falls outside the terms could be quoted and paid for in the same conversation, without the awkward phone call.
Where this agent fits
Few businesses need only one agent. Different moments of the same customer journey want different help — and every one of them is made available to AI the same way.
See how your agents work together →Tools it touches
Google Sheets
Integrate an AI agent with Google Sheets to read, write, and sync data — agents log results, look up reference tables, and update task status directly in your spreadsheets.
Google Calendar
Create, manage, and query calendar events, meetings, and schedules
Twilio
Send SMS and MMS messages, initiate and monitor phone calls, look up phone number metadata, and manage Twilio messaging resources from agent workflows.
Industries it fits
Agents alongside it
AI lead intake for contractors
Every call, text, and form becomes a qualified lead brief — asked in your words, and handed to you ready to quote
AI emergency dispatch for contractors
Triage urgent jobs and dispatch the right crew in seconds, day or night
AI quote request automation
Turn quote requests into ready-to-send estimates, without the back-and-forth
Build this workflow
Open this exact workflow in the free Agentic Planner and adapt it to your business — no code required.
Frequently asked questions
It checks the original job record's completion date against your warranty terms before deciding.
The agent routes it as a new job request instead, so it gets quoted and scheduled like any other paid visit.
Yes — once a technician slot is booked, the customer receives an SMS confirming the date and time.
Only if you have described it. Otherwise an assistant is left inferring your terms from reviews, which is where most warranty misunderstandings start — the customer's picture of your guarantee comes from somebody else's bad week rather than from you.
Make your services available to AI
Describe what you sell, what it costs and how you decide — then publish it as an agent an assistant can ask. No code.