Customer service
Answer menu and dietary questions instantly
AI replies about allergens, vegan options and hours, then invites the guest to book.
Guests deciding where to eat ask the same questions again and again — is there a vegan option, are you gluten-free friendly, are you open tonight — and a slow reply sends them to the next restaurant. This workflow lets an AI agent answer accurately from your live menu and hours, then invite the guest to book, so a question becomes a booking instead of a lost table.
How the AI menu inquiry workflow works
Guest asks a question
A diner messages by WhatsApp, SMS, or chat about the menu, allergens, or hours.
AI checks the live menu
The agent reads your current menu and opening hours to find the right answer.
Accurate answer sent
The guest gets a clear, correct reply about options that suit them.
Invited to book
The agent invites the guest to reserve a table while they're interested.
Tools in this workflow
Connect these tools in the Agentic Planner to run this workflow end to end.
WhatsApp Business
Send text, template, image, document, and audio messages to WhatsApp users via the Meta WhatsApp Business Cloud API.
Twilio
Send SMS and MMS messages, initiate and monitor phone calls, look up phone number metadata, and manage Twilio messaging resources from agent workflows.
Google Sheets
Integrate an AI agent with Google Sheets to read, write, and sync data — agents log results, look up reference tables, and update task status directly in your spreadsheets.
Build this workflow
Open this exact workflow in the free Agentic Planner and adapt it to your business — no code required.
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Your customers are already asking AI
These are the kinds of prompts people now type into AI assistants instead of a search bar — the demand this workflow is built to capture.
“find a restaurant with vegan options near me”
“which restaurants near me are gluten-free friendly”
“is there a place nearby with a kids menu”
“find a restaurant that caters to nut allergies”
Make this workflow available to your customers
These questions only turn into covers if guests find you first. Make your menu and this dietary assistant available to AI, so when a diner asks their assistant for a place with the options they need, AI can point them to you and answer on the spot.
A workflow like this is a resource you own — and it's most valuable when customers can actually use it. AI can already mention businesses from the web, but Fugentic makes your workflow and services available to AI so it can put them to work for a customer, on your terms. Build it with the Agentic Service Connector and get found via the Agent Portal.
Frequently asked questions
What about complex allergy questions?
For anything it can't confirm safely, the agent hands off to your team rather than guessing.
Does it work across WhatsApp and SMS?
Yes — the agent can answer wherever guests reach out, from WhatsApp to text.